Terms of Service

1. Who we are

This service is operated by Modalith, a trading name of Ivan Murzak, a sole proprietor registered in Washington State, United States of America. Registered business address: 13205 97th Ave NE, Kirkland, WA 98034, USA. Contact: support@ai-pipeline.dev.

2. Who sells to you

Paid plans bought through our checkout are sold to you by Paddle, which acts as merchant of record. The Paddle company that sells to you depends on where you buy from:

• Paddle.com Inc., 3811 Ditmars Blvd #1071, Astoria, New York, NY 11105-1803, USA, for buyers in the United States;
• Paddle.com (Canada) Ltd, 22 Adelaide Street West, Suite 3400, Toronto, Ontario, M5H 4E3, Canada, for buyers in Canada;
• Paddle.com Market Limited, registered in England and Wales, company no. 08172165, 30 Old Bailey, London EC4M 7AU, United Kingdom, for buyers everywhere else;

The company that sold to you is named on your receipt and invoice. Paddle handles billing, invoicing, refunds and chargebacks under the Paddle Buyer Terms. Modalith provides the service itself to you under these Terms. How refunds work is set out in the Refund and Cancellation Policy.

3. What the service is

Pipeline (“the Service”) is a cloud control plane that orchestrates, observes and evaluates AI-coding-agent pipelines which execute on runners you operate, using your own AI provider keys and subscriptions. The open-source execution engine (the pipeline plugin and the pipeline-runner daemon) is licensed separately under its own open-source license. These Terms cover the hosted control plane only.

4. Accounts

You must provide accurate account information and are responsible for activity under your account and for safeguarding your credentials and personal access tokens. You must be old enough to form a binding contract in your jurisdiction.

5. Your content and your keys

You retain all rights to your code, pipelines and data. Your source code and AI provider keys remain on your infrastructure. The Service receives only the metadata described in the Privacy Policy, at the privacy tier you configure. You grant us only the limited license needed to operate the Service for you: to store and display your run metadata, to deliver the notifications you configure, and the like.

6. Acceptable use

You will not:

• use the Service unlawfully, or to build or operate unlawful or harmful automation;
• attempt to breach tenant isolation, or access another organization’s data;
• circumvent rate limits, abuse caps or security controls;
• overload the Service.

We may apply rate limits and per-organization resource caps, and may suspend abusive usage. Runs triggered from third-party sources, such as GitHub pull requests, are subject to safety controls including fork and first-contributor approval gating, and secret withholding.

7. Third-party services

You are responsible for your use of, and compliance with, your AI providers, git hosts and any notification integrations you connect. The Service is not a reseller of, and does not proxy, AI model usage. Model traffic goes directly from your runner to your provider, under your own key.

8. Plans, fees and billing

Paddle is the merchant of record for every purchase (section 2). It contracts with you for the purchase, and it registers, files and remits sales tax and VAT. Your receipt and your card statement will name the Paddle company that sold to you.

There are two separate things you can buy, and neither one funds the other:

• A subscription, priced per person, billed monthly or annually. Annual plans are charged as a single payment for the year. Current plans and prices are on the pricing page.
• Prepaid balance, which is what hosted compute and metered tokens draw from. A top-up credits its full amount.

No plan includes compute. A subscription buys the software and your history; hosted runs always draw the prepaid balance, on every plan. Runs on your own machines and on self-hosted runners are unlimited on every plan and draw nothing.

Changing the number of seats. Adding seats is invoiced immediately, at the rates shown on the pricing page. Removing seats produces a credit applied to your next invoice rather than a payment out.

Subscriptions renew automatically for the interval you chose until you cancel. Refunds, cancellation and what happens to unspent balance are set out in the Refund and Cancellation Policy, which forms part of these Terms.

9. Availability and changes

The Service is provided on an “as available” basis. We may modify or discontinue features, and we will make reasonable efforts to communicate material changes.

10. Warranty disclaimer and limitation of liability

The Service orchestrates non-deterministic AI agents. It provides a deterministic process with measured outcomes; it does not warrant the correctness of any AI-produced output, and you remain responsible for reviewing what your pipelines produce before you rely on it.

The Service is provided “as is” and “as available”, without warranties of any kind, whether express or implied.

We are not liable for any indirect, incidental, special, consequential or punitive damages. Our total aggregate liability for any claim is limited to the amounts you paid in the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded, or any mandatory statutory rights you have as a consumer.

11. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms, or to comply with law.

12. Governing law and disputes

These Terms are governed by the laws of the State of Washington, United States, without regard to conflict-of-law principles.

If a dispute arises, the parties will first attempt to resolve it through good-faith negotiation for a period of at least 30 days. If it is not resolved in that period, it will be settled by binding arbitration, or in the courts located in Washington State.

13. Changes to these Terms

When we change these Terms we will update this page and change the effective date at the top of it.

14. Contacting us

Questions about these Terms go to support@ai-pipeline.dev, or to the postal address on the contact page. A separate disclosure covers exactly what a registered runner machine collects and transmits, and how to switch each part of it off: see runner metrics collection.